Operation Service
Communicate with your consumers to help you create better post-sale service
OTA service
Devices on the Arnoo IoT Platform support Over-The-Air (OTA) updates to allow remote firmware updates.
OTA Update Plan
Through purchasing upgrade times, making upgrade plan, upgrade plan and upgrade range at the same time
Version Management
Support to query usage rate of devices, quantities of devices and update plan status for version no.
Disaster / Historical Report
Query disaster report records of OTA, and historical report which including success log and failure log.
License Service
Authentication based on certificates when the device connect to cloud to ensure security and legitimacy of equipment.
License Application
By applying UUID, we can connect our smart products to cloud servers in different regions.
License Inquiry
After burning the certificate of the device, both activation status of devices and activation time can be inquired.
Customer Feedback
Customers can easily provide their feedback in the app to improve your products / services.
Multiple Types of Feedback
Collect users’ feedback on different perspectives, such as product malfunction, function suggestion, user experience, etc.
Feedback Mechanism
Operators can view and handle feedback and respond to users via email.
Device Management
Check the network state and activation time of the device, and locate the daily operation log of app users.
